Casino / Mobile
These terms set out the rules that apply when you access simpatigem, open an account, place a bet or use your wallet — including transactions made through DANA, GoPay and QRIS where available in eligible regions. Reading them before you start means you know exactly what we expect and what you can expect from us.
By creating an account on simpatigem, you agree to the terms set out on this page. They apply to every session — whether you open the sportsbook to follow a Liga 1 match, move into the slots lobby, or settle a transaction using DANA or GoPay. Access to simpatigem and eligibility to hold an account depend on local law and are available only where local regulation permits. We do not accept accounts from regions where use of this service is restricted or prohibited. Where your local law sets requirements around e-wallet use, account verification or withdrawal handling, those requirements sit alongside these terms and are not replaced by them. We may update these terms when our services change. When that happens, the updated version appears on this page and takes effect from the date shown. Continuing to use your account after an update is posted means you accept the revised terms. If any part of this policy conflicts with local regulation that applies to you, the local regulation takes precedence. Your account dashboard shows the current version of the terms you agreed to at registration, and any active notices affecting your account appear there after login.
Not every aspect of your experience on simpatigem sits under a single document. This section clarifies where these terms apply and where separate terms or third-party rules govern instead.
These terms apply in full when you register, log in, update your account details or change your wallet configuration. The rules set out here are binding for the lifetime of your account. Access remains subject to eligibility in your region.
Deposits and withdrawals processed through DANA, GoPay or QRIS are covered by these terms as far as the simpatigem platform is concerned. The e-wallet provider's own terms also apply to that portion of the transaction and are outside our control.
All content published on simpatigem — game descriptions, odds displays, account pages — falls under these terms. Game outcomes and mechanics are governed by the rules of each individual game as shown inside the game interface.
Links or integrations connecting to external services, including payment processors and game studios such as PG Soft, CQ9 or Spadegaming, operate under those providers' own terms. We do not carry responsibility for third-party content or decisions outside the simpatigem platform.
These terms are not only obligations — they also define what you are entitled to ask of us. You have the right to review any record tied to your account, including your transaction history for DANA, GoPay and QRIS payments, which appears in the account dashboard after login. If your account details are incorrect — name, contact address or wallet identifier — you can update them through the account settings page; fields requiring verification will prompt you through the steps shown there. Where you believe a transaction has been processed incorrectly, you can raise a dispute through our support channel, and we will investigate using the record held on the platform. You can request a summary of the personal data we hold for your account by contacting us through the address listed in the support section below. We aim to respond to all account-related enquiries; the current response window is shown in the support section of this page. Closing your account is also your right: the process is described in the account settings page, and any unsettled balance shown at the time of closure is handled according to the withdrawal steps displayed there.
Your full transaction history — including DANA and GoPay movements — is visible in the account dashboard. No request is needed; navigate to the transactions tab after login to see the complete log.
Account name, contact details and linked wallet identifiers can be changed in account settings. Fields that require re-verification will show the required steps inline — follow the prompts as displayed.
If a charge or outcome looks wrong, contact support with your account number and the transaction reference visible in your dashboard. We investigate using the platform record and update you through the contact method you used.
For any question about how these terms apply to your specific account situation, reach us via the contact path below. Policy enquiries are handled separately from general support tickets for faster routing.
If something in these terms is unclear or you need to raise a question about how a rule applies to your account, we have three contact paths open to you. Use the one that suits your situation.
Start a live chat session from the account page. This is the fastest path for questions about a specific transaction or wallet dispute — have your account ID and the transaction reference from your dashboard ready.
Send a detailed enquiry to our support email address, which is listed in the contact section of your account dashboard after login. Email is the recommended path for policy clarification requests and account-closure queries.
The help section inside your account covers common terms questions, including how your DANA or GoPay wallet is linked and what happens to your balance if your account is suspended or closed.
Handling your account data responsibly is part of how these terms work in practice. Here is how we approach the areas that matter most to you.
We collect only the account and transaction data required to run your account and process your DANA, GoPay or QRIS transactions. We do not sell account data to third parties. The types of data we hold are described in the privacy notice linked from your account dashboard.
We use session cookies to keep your account active across the sportsbook, slots lobby and casino sections without requiring you to log in again. Functional cookies are required for the platform to work; analytics cookies can be adjusted in your browser settings.
Access to your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you receive a message claiming to be simpatigem and asking for login details, report it to support immediately using the live chat path above.
To request a correction or deletion of personal data we hold, contact us via email with your account ID. We process these requests in line with applicable local data requirements. The current processing steps are shown in the account help page after login.
Real questions about how these terms apply to your account, answered directly.
Yes. These terms apply to your whole account regardless of which section you use — sportsbook, slots or live casino. Every session and every transaction, including DANA and GoPay deposits tied to football bets, falls under the same set of rules.
The updated terms appear on this page with the effective date shown. If the update is material, we notify you through your account dashboard. Continuing to use your account after that date means you accept the updated version. You can close your account before the change takes effect if you do not agree.
Access depends on local law and is available only where local regulation permits. We do not accept accounts from regions where this service is restricted. Check the account registration page for eligibility requirements shown there — they reflect the current access rules.
First check the transaction history tab in your account dashboard — updates can take a short period to reflect. If the balance is still missing after the time shown on your transaction confirmation, raise a dispute through live chat with your DANA reference number ready.
Send a data enquiry to our support email listed in your account dashboard after login. Include your account ID. We process these requests in line with applicable local data requirements and confirm the steps by email.
No. Studios like PG Soft, CQ9, Spadegaming and JDB supply game content through the platform. Their own terms govern game mechanics and outcomes as displayed inside each game. These platform terms apply to your account, wallet and transactions on simpatigem itself.