Casino / Mobile
This page explains how simpatigem collects, stores, and uses the information connected to your account — including wallet activity from DANA, OVO, and GoPay. We keep this policy straightforward so you know exactly what we hold, why we hold it, and how you can act on it.
When you open an account with us, we collect the details you provide during registration — your contact information, account credentials, and the payment method you connect (DANA, OVO, or GoPay). We also collect activity data that results from your use of the account: session records, transaction history, and device type. This data is used to operate your account, process transactions through the e-wallet rails you have selected, and respond to any support requests you raise. We do not sell your personal data to third parties. Where data is shared — for example, with the e-wallet provider processing a DANA or GoPay transaction — it is shared only to the extent needed to complete that specific step. We keep data for as long as your account remains active and for any period required under applicable regulations in the regions where our service is available. Once your account is closed and retention requirements are met, personal data is deleted or anonymised in line with our internal records policy. This policy applies to all accounts registered through simpatigem. Availability of the service depends on local law and is accessible only in eligible regions. If you have questions about how a specific piece of your data is handled, the contact paths in the support section below are the right place to start.
Not every interaction on simpatigem falls under a single policy boundary. This section draws a clear line between what we govern directly and what sits outside our control — so you know where to look when a question arises.
Login credentials, session activity, and account settings are fully within the scope of this policy. We hold these records, and you can request a review or correction through our support channel at any time your account is active.
Deposits and withdrawals processed via DANA, OVO, or GoPay are initiated through your account but completed by the respective e-wallet provider. Their own privacy terms govern the data they hold on their side of that transaction.
Game content supplied by JDB, PG Soft, CQ9, and Spadegaming is delivered through our platform. Usage data generated in those game sessions — which rounds you played, stake amounts — is captured within your account record and covered here.
External links, partner pages, and any service outside simpatigem operate under their own privacy terms. We do not control data collected by third-party sites you navigate to from ours, and this policy does not extend to them.
You have concrete actions available to you at any point your account is open. These are not abstract entitlements — each one has a specific path inside your account or through our support channel. First, you can review the data we hold. Log into your account dashboard to see transaction history, session records, and the contact details currently attached to your account. If something looks incorrect — a wrong email address, an outdated phone number, a payment method you no longer use — you can update most of those details directly from the account settings page. For changes that require identity verification, the on-screen instructions will walk you through the fields we need. If you want to raise a question about how a specific piece of data is used, or if you believe data is being held beyond what this policy describes, you can contact us through the support paths listed on this page. We aim to respond to data-related questions as a priority.
Your account dashboard shows the transaction history, session data, and contact details we hold. Open the dashboard after login to check what is currently on file.
Most contact fields — email, phone, linked e-wallet — are editable from account settings. Changes that require identity verification will prompt the required steps on screen.
If you want to understand how a specific record is used or stored, reach out through our support channel. Data-related requests are handled separately from general account questions.
If you want your account closed, contact support directly. We will confirm what data is retained after closure and for how long, in line with applicable retention requirements.
Reach our support team through any of the channels below when your question is specifically about your data or this policy. General account and wallet questions go through the same routes — just let us know upfront that your question concerns privacy or data handling so we can route it correctly.
Open the chat window from any page on simpatigem. Mention 'privacy' or 'data question' in your first message so the agent can handle it on the right track.
Send your data-related request to our support email address listed in the Help section of your account dashboard. Include your registered email and a brief description of the record in question.
Many data actions — reviewing records, updating contact details, checking linked e-wallets like DANA or GoPay — can be completed without contacting support. Log in and check Account Settings first.
Knowing the mechanics behind how we hold your data is as useful as knowing your rights. Here is what we do across the four areas that matter most to your account.
We use cookies to maintain your login session and remember account preferences across visits. No third-party advertising cookies are placed through our pages. You can clear cookies from your browser settings; doing so will log you out of any active session.
Account credentials are stored in hashed form. We do not store your DANA, OVO, or GoPay PIN or wallet password — those stay with the e-wallet provider. If you notice unexpected activity on your account, change your password from settings and contact support immediately.
We hold account and transaction records for the period your account is active and for any duration required under applicable rules in regions where the service is available. Once retention requirements are met after account closure, records are deleted or anonymised.
If this policy is updated, the revised version is published at simpatigem/privacy-policy/. Continuing to use your account after a published update means you have seen the revised terms. For material changes, we aim to notify you through the contact details on your account.
The questions below cover what we hear most from account holders about data, cookies, wallet records, and how to act on this policy.
We collect the contact details you provide at registration — name, email, phone number — along with the e-wallet method you connect (DANA, OVO, or GoPay). After that, we record session activity and transaction history generated through your account use.
Yes. Log into your account and open the dashboard to view your transaction history, session records, and the contact details we currently hold. If you want a more complete picture, contact support and submit a data review request — details are in the Help section.
Only the data required to process a specific transaction is passed to the relevant e-wallet provider. We do not share your full account profile with payment providers. Their own privacy terms govern whatever they hold on their side of the transaction.
Open Account Settings after login. Most fields — email address, phone number, linked e-wallet — are editable there. If a change requires identity verification, the page will prompt the necessary steps. For anything you cannot update yourself, contact support directly.
After account closure, we retain records only for the period required under applicable rules in the regions where the service operates. Once that period ends, records are deleted or anonymised. Contact support before closing if you want a summary of what will be retained.
The current version is always at simpatigem/privacy-policy/. For changes that materially affect how your data is used, we aim to send a notification to the contact details on your account. Continuing to use your account after a published update means you have seen the revised version.